Volkswagen has written an open letter to customers, offering free inspections in response to growing public concern about serious mechanical problems.
A number of after hearing about last week's coronial inquest into the death of a Melbourne woman whose Volkswagen was hit from behind by a truck on a freeway two years ago.
In the letter, the company says the it understands the recent media coverage has caused some concern. It says the inspections are being offered for "peace of mind".
Michael Case from the RACV is urging drivers to take up the offer.
"If they have any concerns about their vehicle, have it inspected by the Volkswagen dealer," he said.
Volkswagen could be facing as many as two class actions from customers angry about what they say are serious mechanical problems.
Saunders and Saunders Legal is considering whether to file a class action on behalf of a large group of drivers.
A separate group of more than 200 drivers across the country is contemplating similar action.
The Department of Infrastructure and Transport is continuing to investigate a number of complaints.
An Australian Competition and Consumer Commission spokeswoman says while the commission is the national product safety regulator, it will rely on the expertise of the Transport Department for motor vehicle safety.
The department says consumers can report concerns by visiting the or by email .
Volkswagen customers can also call its dedicated Customer Care hotline on 1800 504 076 or they can email Volkswagen at .